I purchased a perk a few months ago, and now there is a new similar perk that seems to be offered at a lower price. Can I have the difference refunded to me?
We work very hard to ensure that our original backers receive the lowest prices offered, however we are unable to guarantee it. If you have a concer...
Tue, 11 Aug, 2015 at 2:35 PM
Can the declared value be changed on the shipping invoice in order to reduce import fees?
The value declared for each item will be the base contribution value for that item, not including the cost of any added upgrades. Any Geek Pulse units...
Tue, 27 Jan, 2015 at 3:43 PM
When multiple products are ordered, can all products be held and shipped together in order to reduce shipping costs?
Items are shipped individually as they are ready. Because of this, we are unable to hold products to combine shipping.
Tue, 27 Jan, 2015 at 3:37 PM
The Warranty for my unit says it is only valid one year from the date of purchase, but I did not receive my unit until after one year of purchase. Will the warranty be honored?
 Yes, the warranty will be honored, and will begin on the date the unit shipped from LH Labs.
Tue, 27 Jan, 2015 at 3:28 PM
Is the warranty on my LH Labs product transferable?
 All of our products are covered by a limited liability warranty against defects in parts and workmanship. Warranties, except when specifically noted on the...
Tue, 27 Jan, 2015 at 3:32 PM
How can I unsubscribe from the campaign update emails?
 To unsubscribe from campaign update emails, go to the campaign home page, and log into your Indiegogo account. On the left side of the page is a circ...
Tue, 27 Jan, 2015 at 4:19 PM
I used two separate email addresses for my contributions. Can I combine my profile?
 Yes. Please open a support ticket including the email addresses in the case description; and specify which one you wish to use going forward.
Tue, 27 Jan, 2015 at 4:26 PM
I have emailed Larry, Gavin, Casey and Manny but I get no response
Please go to https://support.lhlabs.com/home and open a support ticket. This way an agent can forward  your information or answer any questions you may have...
Tue, 11 Aug, 2015 at 4:47 PM
Refund Policy
IGG Campaign Orders: Q: I’m not eligible for a refund but I want one. What do I do? A: We do not offer IGG campaign refunds after the refund period thr...
Sat, 18 Nov, 2017 at 2:29 AM