FAQ

I can't log in. This website doesn't recognize my email address and password.
Which site are you trying to log on to? We have four different accounts that if you haven't logged in before, you will need to create or register an a...
Tue, 11 Aug, 2015 at 3:16 PM
My Tracking Page is no longer Available
As some of you have noticed, since we did launch the new website at www.lhlabs.com, your tracking page that showed your purchases from the 2013 Pulse campai...
Tue, 11 Aug, 2015 at 4:04 PM
I backed your product over a year ago...why can't I get a refund when you haven't even finalized my item and you're shipping new products?
We cannot offer a refund due to our policy and Indiegogo's Terms of Use. We collect funds for the development of a product to take to market. That is w...
Tue, 11 Aug, 2015 at 4:35 PM
Why was my support ticket closed? Why don't you have my purchases on file?
If there isn't a response after 48 hours, your support ticket will automatically close as these can't be left open indefinitely (this makes our sy...
Tue, 11 Aug, 2015 at 3:33 PM
I missed an upgrade for my unit. Can I still get it at campaign prices?
Yes! Please open a support ticket so that we can look up your order and see what we can do for you.
Tue, 11 Aug, 2015 at 3:01 PM
There's no Slacker cable included with my Geek Out!
Unfortunately we no longer include the LightSpeed 1G Slacker cable or the carrying case with our Geek Outs as we have discontinued these about 8 months ago ...
Tue, 11 Aug, 2015 at 3:53 PM
Where are my unbalanced (IEMs) Verbs?
We are still shipping the unbalanced IEMs (Verbs). We can get these sent to you right away by sending your information to our shipping department. Please op...
Tue, 11 Aug, 2015 at 4:10 PM
My shipping address is incorrect. How can I update this?
To update your shipping address please open a ticket and let us know :-) We are happy to change the shipping address for your orders on file at any ti...
Thu, 30 Jul, 2015 at 2:33 PM
The package insert for my unit says the user manual is located online. Where do I find this?
The manuals can be found on the support page and are separated according to product: https://support.lhlabs.com/solution/categories There are...
Mon, 12 Oct, 2015 at 7:21 AM
I received my unit but it appears to be defective. What can I do?
If you receive a product that you believe is defective, please refer to https://support.lhlabs.com/solution/categories for that product to see if it is a kn...
Tue, 11 Aug, 2015 at 2:34 PM