I received my Pulse DAC Infinity last week and it worked for about 2 hours then died. I immediately opened a trouble ticket #17438. It's been open for 48 hours without a response. Can someone at least acknowledge the ticket?
Thank you for contacting us regarding your support ticket. A technical support agent will be getting back to you in order of ticket received. We have had a surge in technical questions due to our mass shipment of Pulse units recently. We appreciate your patience as we work through all support tickets. We are not open Sat/Sun so you should be getting a response by the end of the today. I thank you for your time.