There is no where I can find latest shipping info since the last one updated back in August. I open a support ticket and it close without any reply. Can someone please tell me where can I go to to look for this info ?
Paul, I can most certainly have this repaired and shipped back promptly and if the time frame exceeds too long then I will address this matter myself. I have this marked in my to-do list and will try to get this pushed out as soon as possible! Once again, your patience is greatly appreciated!!
Paul - glad to see something happening
Matt - thank you for helping Paul. I suggest you or someone you know who will be responsible like you look through these forums and get some comments/answers going. There seems to be a lot of unhappiness as Paul mentioned. And you are absolutely right about how Paul was treated and I would agree with him - if I had someone like that representing my relatively new company and that person treated customers the way Paul was treated, they'd issue an immediate apology, bend over backwards to rectify the problem at their expense and/or be terminated for cause. If I were part of LH Labs, I would be ashamed and beyond embarrassed...I would fix Paul's unit gratis. Just my 2 cents and notwithstanding your excellent attention.
John, this will be looked into as what was claimed to have been said was unacceptable. On the other hand, I will do my best to answer as many questions or concerns anyone may have.
Hi Paul this Matt from the Tech Support Team here at LH Labs. I am terribly sorry to hear about the following! This is definitely not how you nor any customer should be treated. I will personally check up on this matter. If you wish to personally email me, I will be more than happy to talk to you regarding this matter and can be reached at firstname.lastname@example.org
Thank you for your patience!
This was posted at www.lhlabs.com under our support tab two weeks ago.
I sent my DAC back for repair. Opened a ticket 52 days ago now and still the morons in customer service don't deal with it.
I'm so angry I'm ready to tell them to shove their DAC whilst I go on every forum in the world to tell everyone how bad Geek customer service is.
No more update since than. I guess is going to be unlimited wait time again.
Paul, did you actually receive the refund? I'm not trying to be nosy, just wondered if they followed up.
That is shipping updates for products that have completed R&D and are in Production. To see the status of the Wave, you would go to our projects timeline that can be located here: