Hi, my Geek Pulse is working but there is one and very annoying problem I am having right now, it is intermittent.
About every 50 - 80 secs (sometimes it is randomly happening), the sound will off for like 0.5 sec but come back immediately after the blank.
My PC's spec:
Operating System : Windows 8.1 Pro (With Media Center) 64-bit
CPU : Intel Core i5 3470 @ 3.20GHz Ivy Bridge 22nm Technology
RAM : 16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard : ASRock ZH77 Pro3 (CPUSocket)
Graphics : DELL U2311H (1920x1080@60Hz) 767MB NVIDIA GeForce GTX 460 (NVIDIA)
Storage : 111GB INTEL SSDSC2CT120A3 (SSD) / 1192GB Intel Raid 5 Volume (SSD)
Optical Drives : ATAPI iHAS524 D
Audio : LH Labs Geek Pulse
LH Control Pannel Info:
Manufacturer: LH Labs
Product: Geek Pulse 1V2
Driver Info: 2.23.0 Release Build
Could you give me a lead to what may cause this?
Please open a support ticket if you haven't already done so. A small amount of Pulses have had this problem. You will need to send back your Pulse so that we may update the firmware in your unit. We will send you a RMA (Return Material Authorization) Form to fill out and we will provide you with a shipping label to send your Pulse back to us.
If you have trouble opening a ticket, you can also email us directly at firstname.lastname@example.org and a ticket will be automatically generated for you.
Customer Happiness Agent
My topic has been created into a ticket already