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Where is my RMA Geek out?

I have to say i'm very disappointed by the very low level quality  of your ticket support system and ticket follow up. I've contacted you about a piping hot and dumb geek out stick and was told,, ages ago, that rma procedure was in place and i would get a replacement one asap. Now i cannot even find my older support ticket on your new interface and i really not willing to begin another support ticket. so could by as professional enough as to look up your own files, and dispatch asap the new stick. This is making me fear what is going to happen if when some of my geek products will need support from you.

The stick was ordered under the account

Could you please look quickly into this matter and send me my new stick? Thanking in advance for you quick action. Arnaud DRUMETZ