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Visibility of tickets - how many in queue; average turn around time etc


I raised a ticket a couple of days ago (#43365 in regards no order details for geek wave). Maybe not long considering comments on here and IGG.

Maybe adding some sort of dashboard on front page

-how many open tickets

-average time for ticket to get a response

May alleviate concerns. Problem is nowadays with customer service being on twitter, facebook etc - we're now used to faster response times.

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At this point there is no "average" time to get a response that I can share. I am currently the only one in the system working things, and my LH job is part time, so between all the different things I do, tickets do take a long time to get through, especially given the nature of the lengthy process of fixing tickets. We'll hopefully have someone else in there soon to speed things up. 

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