I raised a ticket a couple of days ago (#43365 in regards no order details for geek wave). Maybe not long considering comments on here and IGG.
Maybe adding some sort of dashboard on front page
-how many open tickets
-average time for ticket to get a response
May alleviate concerns. Problem is nowadays with customer service being on twitter, facebook etc - we're now used to faster response times.
At this point there is no "average" time to get a response that I can share. I am currently the only one in the system working things, and my LH job is part time, so between all the different things I do, tickets do take a long time to get through, especially given the nature of the lengthy process of fixing tickets. We'll hopefully have someone else in there soon to speed things up.