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Vi DAC Chatter

Hi everyone, this is the first thread for the Vi DAC. Please post thoughts, comments, questions, screenshots, etc. in here. We will be attending to these forums now instead of the IGG pages due to ease of use for both LHL and backers. 


Same rules as before: professional-esque discussion over the campaign and LHL is welcome. Personal attacks will not be tolerated and will be deleted. Profanity: try to keep it PG, please. 


There is no "quote" function on the forum but I am working with Freshdesk support to see if there is a workaround. But this will be infinitely better than the old system at IGG where there was no ability to edit posts, a character count, no way to post screens, etc. 


We look forward to hearing from you around the forums! 


- Jarek


Best Answer

I posted this 2 months ago but it apparently didn't go through so I am posting again...


I think that is going to be hard to do Robert. Consider the following taken directly off Indiegogo:

 

                                                                        Funds collected

Campaign                         Backers               when campaign closed                 % Funded

 

Geek Wave:                     ~9600                  $1,665,254                                     3478% on July 13, 2014

Geek Wave #2:                ~800                    $190,000                                         148% of $128,000

Geek Pulse DAC:             ~13,400              $3,001,353                                     3089% on Dec 28, 2013

Geek Pulse #2:                 ~550                    $103,527                                         20705% of $500 fixed goal

Pulse Analog:                   ~260                    $93,966                                           1649% on Oct 1, 2015

Vi DAC:                              ~1150                  $283,406                                        2852% on March 16, 2015

 

Total Reported funds contributed: $5,629,225

 

These numbers may not reflect all of the perks, direct invoices, etc. which may have taken place after the campaigns closed. Even with overlap, that’s 20,000+ backers from all over the world. I have a hard time believing that ~20k backers contributing ~5.6M are going to let all this just go. 

 

I agree with you about these products becoming “legacy”. I am fortunate in that I have the ability to move on (and I have, substituting new products which I have purchased to take the place of these “potential products” which may or may not ever show up). But while you and I may be able to tap out and take the loss as a poor investment opportunity, hard to imagine that many others will feel the same…again, nor should they.

 

I think if the communication were better and consisted of something other than teases like the September 5, 2018 update (noted above by John Siegel):

 

“We have the new Vi chassis design ready…we will post the photo of the new chassis once we receive it. It should be in three weeks.”

 

Promise unkept. Rather than update again on Sept 26 letting people know what’s happening, nothing happens.

 

In the last year regarding just Vi DAC, there have been 7 updates, and many updates address the chassis or Mr. Ho’s world travels. All tease, no meat, irregularly irregular positive reinforcement (the most addictive kind, just like gambling). When you click on the campaign Facebook links for Mr. Ho, you get https://www.facebook.com/app_scoped_user_id/660315531/ which no longer exists. Same for https://www.facebook.com/app_scoped_user_id/110875392609110/ . There is a twitter (https://twitter.com/geekbylhlabs) who’s last meaningful post was from Feb of 2017. Talk about a ruined reputation. 


(note: extra part deleted for encouragement of harassment towards journalists and LHL employees and associates)

(second note: second deletion. discussion of legal action towards LHL is not permitted on this site)


All the best for the New Year, Jarek, and all the best to all those awaiting delivery of their Vi DAC, or for that matter any other LHL component. Let's hope that 2018 is the year it all finally comes together.

@Ken Thank you! You too! :) 

So have we got the real number of how many vi dac tube and standard have been shipped?

@Mahdie I don't have any numbers yet. If/when I get them, I'll announce that. 

Jarek where is the update you talked about more than three weeks ago that you where waiting for larry to ok?

@Adrian it still hasn't gotten approved. Still waiting on word for the update. 

While attending CES 2018, I spoke with an Indiegogo official about LH Labs. I explained the delays related to their campaigns. He had not heard of LH Labs. Nevertheless, 3 years of waiting for a product was excessive and troubling in his opinion. Based on his reaction, I don’t think that we are going to see the Vi DAC or any of the other products from LH Labs campaigns. The efforts by Jarek, although sincere, are likely only a diversionary tactic by management. So sorry to report this.


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I am too worried, but apart from being patient what else can we actually do?

I wondered about a diversionary tactic, but at what end? If LH Labs was not to deliver they could simply end business.


I really do not know what to think.

I happen to know LH Labs is still working on making things happen with Vi DAC, because I've personally seen the text messages between the team members (not just Larry) and the factory. Production is still being discussed, production is still being actively pursued, and production is still being done. 


As others have stated, if LH Labs wasn't intent on delivering products, LH Labs would have just shut the door and walked away instead of remaining open and dragging out the slipping reputation in the community. They would have just re-opened under a new name in the Asian market (where we're getting a positive response) and continued business instead of devoting all this effort and money to finishing the products and paying staff, etc.. (yes, I've had conversations with the team members over the products, and yes, IGG projects are still being worked on actively)


On that note, I'm still waiting for the Vi DAC update and information over shipments, and when I get that information, I will post that literally as soon as I get that information, just like I do for every other piece of information I get for you guys. 

Jarek, what I was inferring was that your efforts were serving to quell the actions of many disappointed cystomers while others in the organization may have been less confident in being able to deliver product because of unexpected events. I also wasn't suggesting that a scam was in play, just that problems developed that are now not easily remedied. Something went seriously wrong even though all parties may have had good intentions. But, with more than 36 months post-campaign, even the host of the campaign expressed concern.

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We've been on the new forum over a month now and I have not seen any backer report receiving a Vidac. Someone posted earlier that they have inside knowledge of continuing efforts to produce Vidac product. That may be, but it doesn't answer the question of who's receiving new production. In the absence of any deliveries to backers and mention of "positive response" in Asia I suspect any actual production is going straight to retail sales and IGG backers will continue to be stiffed.
Putting money into a crowdfunding campaign is risky because the product may never be developed and then we lose our money. This was a risk I signed up for. Losing my money because the manufacturer decides he'd prefer to sell it to someone else for more cash is NOT a risk I signed up for. It is time for LH to begin providing refunds to IGG backers. I want my money back.

 


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@Dan the scenario you're describing is not happening. The Geek Out line and Source demo units our retailers had already got a positive response. There are no units in the retail market for consumers there from IGG campaigns. 

Considering you constantly tell us you don't know anything until management tells you, how do you know? You believe what LH tells you? I've got years of experience that tells me their word is no good.
My answer remains the same, I want a full refund. 

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@Dan no refunds are available. I apologize for the inconvenience. This was stated at the beginning of the campaign by IGG and LH Labs. We'll keep you updated as shipping information on your unit becomes available. 

From the first two paragraphs in the IGG terms of service:

... Campaign Owners are legally bound to perform on any promise and/or commitment to Contributors (including delivering any Perks). This commitment includes shipping Perks to Indiegogo Contributors before fulfilling any orders received after the Campaign has ended (you blew this one on the GO). ...

Campaign Owners will respond promptly and truthfully (you haven't done too well on this one either) to all questions posed to them by Indiegogo or any Contributor. Campaign Owners will provide substantive and quality updates at least once a month (another miss) to their Contributors. Failure to do so may result in punitive actions taken on the Campaign. If any Campaign Owner is unable to fulfill any of its commitments to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.


Considering your blatant violation of multiple terms of service I don't want to hear an excuse about IGG rules that you ignore when it suits you. Please note the section highlighted in green. Three years on I say the campaign is unable to fulfill it's commitment to me.  The solution that will satisfy me is a complete refund. It's been over a year since you declared shipping was imminent and charged me shipping. Either ship me a Vidac now or send me a check.

 


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