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Vi DAC Chatter

Hi everyone, this is the first thread for the Vi DAC. Please post thoughts, comments, questions, screenshots, etc. in here. We will be attending to these forums now instead of the IGG pages due to ease of use for both LHL and backers. 


Same rules as before: professional-esque discussion over the campaign and LHL is welcome. Personal attacks will not be tolerated and will be deleted. Profanity: try to keep it PG, please. 


There is no "quote" function on the forum but I am working with Freshdesk support to see if there is a workaround. But this will be infinitely better than the old system at IGG where there was no ability to edit posts, a character count, no way to post screens, etc. 


We look forward to hearing from you around the forums! 


- Jarek


Best Answer

I posted this 2 months ago but it apparently didn't go through so I am posting again...


I think that is going to be hard to do Robert. Consider the following taken directly off Indiegogo:

 

                                                                        Funds collected

Campaign                         Backers               when campaign closed                 % Funded

 

Geek Wave:                     ~9600                  $1,665,254                                     3478% on July 13, 2014

Geek Wave #2:                ~800                    $190,000                                         148% of $128,000

Geek Pulse DAC:             ~13,400              $3,001,353                                     3089% on Dec 28, 2013

Geek Pulse #2:                 ~550                    $103,527                                         20705% of $500 fixed goal

Pulse Analog:                   ~260                    $93,966                                           1649% on Oct 1, 2015

Vi DAC:                              ~1150                  $283,406                                        2852% on March 16, 2015

 

Total Reported funds contributed: $5,629,225

 

These numbers may not reflect all of the perks, direct invoices, etc. which may have taken place after the campaigns closed. Even with overlap, that’s 20,000+ backers from all over the world. I have a hard time believing that ~20k backers contributing ~5.6M are going to let all this just go. 

 

I agree with you about these products becoming “legacy”. I am fortunate in that I have the ability to move on (and I have, substituting new products which I have purchased to take the place of these “potential products” which may or may not ever show up). But while you and I may be able to tap out and take the loss as a poor investment opportunity, hard to imagine that many others will feel the same…again, nor should they.

 

I think if the communication were better and consisted of something other than teases like the September 5, 2018 update (noted above by John Siegel):

 

“We have the new Vi chassis design ready…we will post the photo of the new chassis once we receive it. It should be in three weeks.”

 

Promise unkept. Rather than update again on Sept 26 letting people know what’s happening, nothing happens.

 

In the last year regarding just Vi DAC, there have been 7 updates, and many updates address the chassis or Mr. Ho’s world travels. All tease, no meat, irregularly irregular positive reinforcement (the most addictive kind, just like gambling). When you click on the campaign Facebook links for Mr. Ho, you get https://www.facebook.com/app_scoped_user_id/660315531/ which no longer exists. Same for https://www.facebook.com/app_scoped_user_id/110875392609110/ . There is a twitter (https://twitter.com/geekbylhlabs) who’s last meaningful post was from Feb of 2017. Talk about a ruined reputation. 


(note: extra part deleted for encouragement of harassment towards journalists and LHL employees and associates)

(second note: second deletion. discussion of legal action towards LHL is not permitted on this site)


Jarek can you check the message for Approval???

@Cheung it's approved


@adrian that was a different update, the rest is still coming. 


1 person likes this
It’s been 3 years since I ordered the Vi DAC Tube with some upgrades. In spite of several inquiries, I have yet to receive a concrete response about when to finally expect shipment ........ HELP!

@Dod please keep checking your email and IGG for updates on production and shipping. 

Jarek are there still been Vi Dac and vidac tube been made while the new case is been thought of? If so how many have been sent in the last three weeks? I for one want the original case.
Jarek what is going on with the update you where doing and was coming out nearly two weeks ago?

I was told one was coming and I have received no further updates at this time. I am told one is coming soon though. 

@Customer Service"...please keep checking your email and IGG for updates on production and shipping."- I find this statement infuriating. I and others have been checking IGG and our email every day for years - which is exactly the problem.


I got very excited when LHlabs sent me an Invoice for International Shipping of my Vi DAC; because my Vi DAC was just about to ship. LHlabs scores 10 / 10 when asking for money or taking money.


I guess they have just worn you down Jarek.


@Justin wish I had more information. I post and update exactly the information I have, when I get it, and what I'm authorized to post. I am sorry about that situation. I get what you're feeling 100% and I'm always here to serve you as best I can. 

@Jarek, while I appreciate what you're doing in terms of communication and resolving ticket issues, your presence seems to have made absolutely no difference when it comes to backers receiving products. Can I again request that you ask Larry whether anyone is currently employed by LHL to assemble and ship out products? If so, what progress is being made, and if not, why not?

@Ken I have asked and was told there was an update coming over that. I will ask again and provide an update when I have that information. 

Thanks Jarek for the reply. I want to make it crystal clear my dissatisfaction is with LHlabs corporation. As I have stated on other (defunct) LHlabs forums and I am happy to repeat here again, I have had very good interactions with LHLabs customer service ( Jarek, Gina, Manny, Stephanie ). What is obvious is that Customer Service is un-empowered and are only able to communicate what they are told.

Could you communicate back to management that after years of waiting, being told to 'be patient' or 'keep checking your email' in their mind might be acceptable but in my mind it is not.

 


1 person likes this

@Justin thanks for the very nice words regarding CS. I appreciate it. 


I'll let management know that customers are expecting an update soon. Everything you guys say, I present to the office for review and response/action. 

Jarek when I ask about numbers of vidac made and sent I get no answers at all. I think it is odd that you pick what you comment to. Even I don’t have information on this is an answer. Here is my post of two days ago again also I have ask similar questions of you before. Jarek are there still been Vi Dac and vidac tube been made while the new case is been thought of? If so how many have been sent in the last three weeks? I for one want the original case.

@Adrian As I've stated multiple times in multiple places, I have no information over your question and when I have information from management, I will answer your question with said data and information. 

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