Hi everyone, this is the first thread for the Vi DAC. Please post thoughts, comments, questions, screenshots, etc. in here. We will be attending to these forums now instead of the IGG pages due to ease of use for both LHL and backers.
Same rules as before: professional-esque discussion over the campaign and LHL is welcome. Personal attacks will not be tolerated and will be deleted. Profanity: try to keep it PG, please.
There is no "quote" function on the forum but I am working with Freshdesk support to see if there is a workaround. But this will be infinitely better than the old system at IGG where there was no ability to edit posts, a character count, no way to post screens, etc.
We look forward to hearing from you around the forums!
I posted this 2 months ago but it apparently didn't go through so I am posting again...
I think that is going to be hard to do Robert. Consider the following taken directly off Indiegogo:
Campaign Backers when campaign closed % Funded
Geek Wave: ~9600 $1,665,254 3478% on July 13, 2014
Geek Wave #2: ~800 $190,000 148% of $128,000
Geek Pulse DAC: ~13,400 $3,001,353 3089% on Dec 28, 2013
Geek Pulse #2: ~550 $103,527 20705% of $500 fixed goal
Pulse Analog: ~260 $93,966 1649% on Oct 1, 2015
Vi DAC: ~1150 $283,406 2852% on March 16, 2015
Total Reported funds contributed: $5,629,225
These numbers may not reflect all of the perks, direct invoices, etc. which may have taken place after the campaigns closed. Even with overlap, that’s 20,000+ backers from all over the world. I have a hard time believing that ~20k backers contributing ~5.6M are going to let all this just go.
I agree with you about these products becoming “legacy”. I am fortunate in that I have the ability to move on (and I have, substituting new products which I have purchased to take the place of these “potential products” which may or may not ever show up). But while you and I may be able to tap out and take the loss as a poor investment opportunity, hard to imagine that many others will feel the same…again, nor should they.
I think if the communication were better and consisted of something other than teases like the September 5, 2018 update (noted above by John Siegel):
“We have the new Vi chassis design ready…we will post the photo of the new chassis once we receive it. It should be in three weeks.”
Promise unkept. Rather than update again on Sept 26 letting people know what’s happening, nothing happens.
In the last year regarding just Vi DAC, there have been 7 updates, and many updates address the chassis or Mr. Ho’s world travels. All tease, no meat, irregularly irregular positive reinforcement (the most addictive kind, just like gambling). When you click on the campaign Facebook links for Mr. Ho, you get https://www.facebook.com/app_scoped_user_id/660315531/ which no longer exists. Same for https://www.facebook.com/app_scoped_user_id/110875392609110/ . There is a twitter (https://twitter.com/geekbylhlabs) who’s last meaningful post was from Feb of 2017. Talk about a ruined reputation.
(note: extra part deleted for encouragement of harassment towards journalists and LHL employees and associates)
(second note: second deletion. discussion of legal action towards LHL is not permitted on this site)
2. "We never stated to anyone, anywhere, that all backers would receive all merchandise before dealers."
Wrong. Just...wrong. Go back and look at Gavin Fish's statements when he was still the mouthpiece for LH. He emphasized that one of the main benefits to backing LH was that backers get this product before anyone else. I haven't saved any direct quotes but I'm sure someone has.
1. "IGG merchandise does NOT go to dealers".
No, of course not. Not if you define IGG merchandise as merchandise that ships to IGG backers. The problem is that you are procuring parts for, building, and shipping retail merchandise using the same funds and production resources that COULD be producing and shipping IGG products. In other words, given a choice you produce for retail first, IGG last.
4. "We're losing money on IGG."
You have collected approximately $4k dollars from me and held it for over three years. Your MSRP for this stuff is about $7k. I've read margins in the audio business are typically 50%. If you can't make money selling a $7k MSRP device for $4k you're doing it wrong.
HOWEVER, I'm willing to take you at your word on this one. Please prove your point. I've been regularly requesting a full refund. If you're actually losing money on IGG I'm willing to let you lose less. Based on your recent post the best business decision you could make is to refund my money.
So, which is it?
@Dan the answer is the same as it has always been. Unfortunately, IGG funds cannot be refunded. I apologize for the inconvenience.
Thought about it for a week and yes, I 'll join the B Stock chassis option. Want to upgrade my system so it's time to hear the ViDAC and it's (likely) improvement over the Pulse.
Many production uncertainties, but this adds a way to get the product quicker.
Opened ticket 44362 for b stock or new chassis I just want something delivered
Yes indeed, an update would be great - its been about a month. Anxious to hear what's going on.
Hey guys, I'm not ignoring anyone. I just have nothing to report yet. I'll try to get something soon and add it for everyone. I know everyone is very anxious to hear status updates and I completely understand. I'm just waiting on solid information from the head office.
Hi Jarek, if nothing new to report can you revise some unfinished tickets? Can you check Ticket #43578, i don't think it's difficult to check my Vi DAC was getting wrong Capacitor inside, Thank You.
Larry is in Asia right now working with the factory on the chassis productions. When I have more information, I'll update everyone.
We are also working on building/sending out the B-Stock chassis units we have. The 2 in production will be going out soon.
I prefer the two tone grey upper/red lower chassis mentioned in the 2/11/2018 update. I still am waiting on my tubed Vi DAC to show up on the marketplace-lhabs.com website. I have gone back to my original support ticket and provided the best updates I can, hoping everything finally shows up.
It's been 2 months since the new chassis update. The stone-walling needs to end.
Pick a project to complete and FINISH!
I'm in for a Source, Wave, Vi DAC Tube & the big power supply. At least get us one of these things!
Any news on chassis production? I would be particularly interested if the original (Kayla) one is still causing problems - if so then maybe it should be dropped and all efforts put into the new version?