Hi everyone, this is the first thread for the Pulse Analog/HPA campaign. Please post thoughts, comments, questions, screenshots, etc. in here. We will be attending to these forums now instead of the IGG pages due to ease of use for both LHL and backers.
Same rules as before: professional-esque discussion over the campaign and LHL is welcome. Personal attacks will not be tolerated and will be deleted. Profanity: try to keep it PG, please.
There is no "quote" function on the forum but I am working with Freshdesk support to see if there is a workaround. But this will be infinitely better than the old system at IGG where there was no ability to edit posts, a character count, no way to post screens, etc.
We look forward to hearing from you around the forums!
I'll review this for you and let you know, Marcelo.
Hi Jarek, send in a new tickets 43426 if any details missing please let me know
They have been tickets since Sept 29th, waiting to see them in Big Commerce
Please send us a ticket listing everything you ordered so we can double check everything and enter it for you. Provide any screenshots or receipts as well for the perks/items purchased so we have that for our records (in case they didn't make the trip over to the new system).
For the Analog Components not listed in BigCommerce Order list, do I have to send you a ticket to list out what we purchase and configuration, or just wait you or Nat to enter them????
Glad progress is being made. the first step is getting the orders in the Big Commerce System, so that production can plan the production schedule.
@John orders are already being put into the system when I come across them. I'm the only one working tickets, so it's slow but HPA orders are being added slowly but surely.
@Mathijs same as above. The invoice will show each perk separately.
It should be good if also these Pulse campaign 2 (or 3) orders were included in the order system and it would be good if every perk is shown separately. Just so we know you have it on paper.
when can we get the orders in the system, so you know how many you have to build?
Tickets have been open for 2 months