Hi everyone, this is the first thread for the Geek Source. Please post thoughts, comments, questions, screenshots, etc. in here. We will be attending to these forums now instead of the IGG pages due to ease of use for both LHL and backers.
Same rules as before: professional-esque discussion over the campaign and LHL is welcome. Personal attacks will not be tolerated and will be deleted. Profanity: try to keep it PG, please.
There is no "quote" function on the forum but I am working with Freshdesk support to see if there is a workaround. But this will be infinitely better than the old system at IGG where there was no ability to edit posts, a character count, no way to post screens, etc.
We look forward to hearing from you around the forums!
Full pics of the Source. There are some screws missing and since I know certain people will ask if the screws will be missing when they receive that unit, no, your units will ship with all screws included.
The gold feet got a very bad response, so they switched to shorter silver feet which were not installed for the picture.
Also, note this the SE version, so the regular units won't have the red color, LH logo or diamond shape on the sides.
I have been told we have shipped and we will continue to build and ship. I don't know what the exact number is or who has or has not received them. I don't have access to that information in my backend (BigCommerce). The records are located in an alternate file that I cannot see.
Thank you for your reply, Jarek. But this is what I don't understand here (among several other things). You say you can't see a shipping status from your computer and systems are not integrated. So, why don't you pick up your phone and call your colleague in the other office. I can not imagine that you do not have their phone number. Then you say 'Hi, it's me Jarek. The guy that deals with our paying customers. Can you tell me please how many Source SE you finished this week? How many are left? Cool, thanks '. Wouldn't this work? Or are the people in your other office not allowed to tell you?
"You say you can't see a shipping status from your computer and systems are not integrated."
"So, why don't you pick up your phone and call your colleague in the other office."
"Can you tell me please how many Source SE you finished this week? How many are left? Cool, thanks '. Wouldn't this work?"
"Or are the people in your other office not allowed to tell you?"
They either don't know or can't tell me. Office staff did inform me (today): "We have shipped and we will continue to build and ship."
Hello Jarek, 'yes' also to the question 'are the people in your other office not allowed to tell you?'
@Chris The office staff either doesn't know or are not allowed to tell me. (or both) Office staff did inform me (today): "We have shipped and we will continue to build and ship."
If I get information over the Source shipments, I'll update that immediately.
Thanks Jarek for your patience and for taking the time to reply. I'll keep my eye out for the book by Larry Ho about alternative business management practice and the chapter about not informing customer service staff about company and product status or development....
Appreciate the patience of many of the backers. But I am here not for learning how to deal with people in a polite way or language. Apparently Mr Larry Ho is work away from the project as nothing happens for almost 4 years.
Jarek, I wonder why you bother being the communications guy for a company that won't be straight with you. Your “soft influence over making sure shipments that need to go out run smoothly and in order" must be awfully elusive without information or access to the database. When you find that frustrating you get a glimpse of how those of us who spent thousands just to get years broken promises and misinformation fed fed to us repeatedly with little to know results.
@Kirk Many people have asked me that question...I deal with what I can.
Just find my previous comment is being trimmed. Is it done by you?
@Chaucer I trimmed the last part of your post, as that type of content/discussion is not allowed on our forum or IGG page. It will need to be done somewhere else online. I am sure you understand our reasons.
I can not change the billing and shipping address in my order status and can't open a ticket.
@Danny I got your message and am reviewing this with Larry now. You'll be updated when it's resolved. :)
@Danny it should be fixed and you should have the updated invoices now.
Why I can't open a ticket?