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General Comments/Questions

Hi everyone, I am opening a thread here for all IGG backers (and other guests) to comment on the project, ask questions, post screenshots if needed, etc. As I explained in IGG, this will be a much easier place to hold discussion. The character count is unlimited, alerts to LHL staff will be given on new posts, and you can edit posts as well. I'm currently checking with FreshDesk staff on how to allow quotes on the forum. 

Again, same rules as before via IGG: the only time a post will be deleted is if it gets into personal attack territory. If you discuss LHL business practices, I don't have a problem with that. 

We look forward to hearing from you and advancing the conversation! 

- Jarek

1 person has this question

LH Labs is no longer in business!

I am waiting for a Geek Wave and need to change the address for delivery, please advice.

Pregnant pause.........

Please send me the invoices for the Vi Dac I paid for in 2015 but have still not received, and not received any update on in 2 years. Also please refund me the $225 shipping which I paid for in 2016, this was charged under false pretences.

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A reassurance was all I needed. Thanks. I am so looking forward to (hopefully)!having the device at long last.

@Vince the site was taken down to save money on our end. The orders are still accessible and able to be updated by LH Labs, but the accounts cannot be accessed by customers at this time. We'll let you know when it's open again. If you need copies of the invoices, we can send them to you again. 

I have a support ticket open for a few weeks now, but maybe someone knows the answer. The website I was directed to 2 years ago to log in and see my Wave order — — apparently no longer exists. So while I wait in hope for an update saying the units are ready to ship, where has the order status info moved to?

Post your questions you’d like to see answered in a Q&A session. Keep in mind: 
Any questions you submit may or may not be edited (or included) for brevity, clarity, and for civility.

Thanks KM

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I cannot seems to find the update info dated 2019/01/23?

Can you post link?



Thank you for updating at 2019/01/23 !

If the remaining issues are only about software, please consider to ship hardwares as soon as possible with  the beta version's software. I believe that updated softwares can be provided and updated via your support site.

By the way, the uploaded picture of the board seems quite different from what we have seen before. Is it for the Wave? The mechanical switch or the cable connector on the right side are not for the mobile devices, aren't they?

Yeah. 4 months is too long for an update. Monthly will be good. Small and frequent updates are better than long periods of silent...just to let us know LHLabs is still open for business.

By the way, is there any updates regarding the Wave development?

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