@Adam we're incredibly short-staffed right now. We have 1 person in tech support right now. We're not ignoring you, we just don't have the manpower at this point. I'll check again for you to see if it can be worked on.
@Maurice you are welcome to submit a ticket through our Freshdesk forum and it will be sent to the tech team for review/response/action, etc.
Good luck with this. I submitted a ticket last fall and have tried many times to get ANYONE to contact me. Has never happened. LH Labs has NO SUPPORT for their products.
tried the ticket support page but was denied submission so:
after 3 years of good use my Geek Pulse now fails to show up in the LH control panel on both my windows and mac machines, it powers up normal, volume knob and menu on the unit work fine but the usb connection is gone, On trying to reinstall the windows drivers it does not see the device plugged in, same with my mac where it does not appear in the sound panel. I've changed the usb cable to no avail... any suggestions?
I have had this unit repaired on tickets 7660 and 8099 some 3 years ago after it had problems with the volume control on initial delivery, since then it has worked faultlessly until a little while ago.. I miss my Geek :P
Same exact problem here. My main firmware also shows 0.0 when it powers up; does yours?
I'm almost on half a year now with an open ticket regarding this issue and no traction whatsoever.
Good luck on trying to get this one repaired; might as well throw it in the trash!
Hi Adam, ahhh so it goes like that.. wasn't too keen after seeing the latest forum action, just wondering who's doing the facebok stuff. Yes, main firmware sez 0.0.. wtf happened there? At least I can still use it as my monitor stand but sheesh. Just bought a tiny 7$ usb hub with inbuilt soundcard as a backup so no-one will really know, no drivers required at all, it's a blast but I miss the large output of the geekbox even with its weird knob lag. So much for the comeback story.. LARRY!!! Can I git a witness ???
If I was in your situation, I would go through the steps of rewriting the firmware back to the unite
I've attached the firmware files that I downloaded to upgrade my Pulse Infinity in the new chassis that has the micro SD slot on the top, underneath the plexiglass cover.
The app.BIN is for the Matrix Control Unit
The GEEK_PULSE_2V0_GPX_INF_D1.bin is unknown to me. I can't remember
The DriverSetup EXE is the app to update the firmware of a USB connected Pulse
The Driver v2.29 is for Windows systems; you probably already have this
Good luck. You're taking a risk with these files.
I searched, but LHLabs has not posted files for DL that I can find
thanks for your post but the issue seems to be that there is no usb communication happening at all.. running the install software fails when a dialog responds by asking to connect the unit ie. the Pulse box is not discovered by the Win/Mac port so no data transfer occurs.. changing the cable and resetting the unit has no effect for me.. the box still looks good though, so good that I'm tempted to crack open the case and hack my new sound adaptor in there but will wait a while to see if there is any come back from the LH consortium :D
..come out, come out Larry, wherever you are
Same here. No computer will recognize the Pulse when its plugged into USB. I've tried multiple computers, multiple USB cables, nothing will recognize its there.
I'm guessing it will have to be factory reset by LH Labs, which will never happen considering they abandon their customers as soon as they pay their money.
So what we need is the factory reset procedure and tools so that we can do the job and at least attempt to get a pulse from these geeks... CAN U HEAR ME LARRY?!?
HEYYY... HO, this is an SOS ... --- ... ... --- ... ... --- ...
Do you read me? over..