Who cares what the new IGG rules are, when they allow you to post "updates" that don't actually provide any new information, and more specifically all you ever do in these updates is rehash old stories?
I'll answer my own question, no one cares what the new IGG rules are, they have proven to be utterly useless to backers anyway and that won't be changing. IGG sucks and is totally complicit in the LH Labs debacle, the whole world knows that by now.
Jarek - take a look at the content in the "updates" posted over the last 2 years, and then tell us whether or not you think the same tired old stories have been told, or have we been given fair honest and timely appraisals by LH Labs of the Vi DAC project's status. Pay extra close attention to the timeline on the chassis story over the last 2 years.
Hey Mike, I'm aware of the issue. I'm still working with Larry on this. When we have more updates, we'll post for them you. It's probably not what you wanted to hear, but many people requested that Q&A, so we had to, even if not a whole lot of things had changed. Sorry again for the situation. Hopefully we can make more progress on the Vi Dac and updates soon.
Thanks Jarek. Please tell Larry that Vi DAC backers are absolutely fucking irate, and we don't EVER want to hear any more rehashed stories about slow chassis production speed, thats a dead horse fully beaten long ago. That story flew for about 6 months after the first missed delivery dates, no more.
This project has been dead in the water for over 2 years, no meaningful updates or progress at all. No units have shipped, despite previous claims to the contrary.
The next "update" needs to have real concrete information about progress in it, otherwise the update should simply say "we don't have any Vi DAC progress to report".
Very soon an update needs to state "we shipped 20 Vi DAC Tube units to backers this month", otherwise Larry Ho is a fraud.
Hey Mike, I totally understand the frustration. My job is to advocate for the customers and provide any information available to you guys in a clear, concise, easy to understand and timely manner. If the information isn't there, I can do what I can to at least present something. Please note I do take ALL notes from customers and I present to Larry and try to work with him on presenting new information. I've taken your notes and I'm going to talk to Larry and see if we can get any further updates regarding anything possible in all aspects on this project. If there's anything "new", I'll post it immediately in an update.
Going forward, can you make sure you won't close any tickets that are unresolved?
For example, Ticket: #30660 regarding a driver issue I reported and I was promised it would be kept opened until new driver has released.
However, it was closed without any fixes. This is unacceptable and shows that LH Labs isn't committed to fixing any bugs.
@George Tsang there was a problem with auto-closing tickets. I think we that got fixed after I came on-board. I haven't gotten any other reports besides maybe one guy of tickets being closed for no reason/closing on their own.
I'll talk to Larry and see what the situation is. The problem is I don't want to keep open tickets indefinitely in our system (and if you saw the current state of the ticket system you'd understand what I'm dealing with), so I'm going to have think up something --- a new ticket status, or when we release a new driver, we'll plaster that news everywhere. I'm not sure yet. If I do end up closing your ticket, it has nothing to do with us ignoring you. It means a) I'm trying to unclog the current ticket system b) there's nothing left to do on the ticket or c) someone else closes it for some reason. If we aren't going to release a new driver, there's no point in keeping your ticket open, see what I mean? Anyway, I'll brainstorm with the team and see if we come up with something. I'm sorry for the all the previous issues. I'm working to fix as much as we can.
Hi Jarek, a new status like "Going to fix" would be better. An ETA would be helpful as well given the issue was reported a year ago and your team confirmed it needed a fix.
Hi George, "going to fix" implies a guarantee of a fix - and I have no way of making guarantees or promises, so I won't do that. We've all seen what happens when LHL promises things and gives timelines on events. I am able to take your suggestion to the team but I cannot guarantee what, if anything, will happen, or when.
While I have some hope that eventually our orders may be filled (ordered Geek Wave 64 on 12/14), I, and perhaps many others, wonder how Larry and the "team" can sleep at night knowing how LHLabs had used a complicit IGG to generate large sums of money with a pie in the sky dateline on proposed product development.
So, Jarek comes onboard to help keep the dream of fulfillment alive by facilitating "better" communication. But instead, provides a rehash of details dating back to 2015.
I am wondering how long before LHLabs will quietly go away into the night only to reopen under a different name. And IGG, not since 2014 have I participated. Nor will I, until they demonstrate teeth to their new rules and make a public apology.
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