Since the site has changed may times, I noticed that none of the items that I backed are visible under my account profile on the LH Labs marketplace site. The only proof of my purchases is from the tickets and invoices that I paid.
I reached out on the customer support page and asked for the status of my order and I also asked for LH Labs to add my purchased items to my profile so there is no confusion later on if and when the HPA ever ships.
In 2017, I have not received any answers to my inquiries online and I have been losing faith in LH Labs. At this point, it seems unlikely that the amp will ever ship but in case it does, I want to make sure that my purchases are accounted for.
I'm still working through tickets. You weren't ignored. I just didn't get to it yet. I'll try this weekend and get back to you.
That would be good.
I'll try to take care of both of these on Monday. Mark if you can provide your ticket number and/or order number, I can review this and see what can be done.
I have an open ticket from August to address this very issue:
Items I have backed are not listed, many, including my tubed ViDAC.
Can I get some kind of response? I have been pretty patient but 3 months waiting for a response is long enough.