Since the site has changed may times, I noticed that none of the items that I backed are visible under my account profile on the LH Labs marketplace site. The only proof of my purchases is from the tickets and invoices that I paid.
I reached out on the customer support page and asked for the status of my order and I also asked for LH Labs to add my purchased items to my profile so there is no confusion later on if and when the HPA ever ships.
In 2017, I have not received any answers to my inquiries online and I have been losing faith in LH Labs. At this point, it seems unlikely that the amp will ever ship but in case it does, I want to make sure that my purchases are accounted for.
I have an open ticket from August to address this very issue:
Items I have backed are not listed, many, including my tubed ViDAC.
Can I get some kind of response? I have been pretty patient but 3 months waiting for a response is long enough.
I'll try to take care of both of these on Monday. Mark if you can provide your ticket number and/or order number, I can review this and see what can be done.
That would be good.
I'm still working through tickets. You weren't ignored. I just didn't get to it yet. I'll try this weekend and get back to you.