When I was first considering purchasing a geek out V2/v2+ I opened a ticket with some questions and got a prompt reply. That doesen't seem to be happening anymore for at least some people. Is there an e-mail address or phone number that's been working for people?
Ticket 39730 in case any staff sees this.
Hi guys, we're actually working on hiring a new CS agent --- we just have to finalize the details. That should speed up the response time for a lot of these tickets. I'll check these tickets and see if anything can be done with them before Matt gets to them.
Sorry for the delay again everyone.
Could you also check Ticket #42239 and respond to it... Two earlier tickets addressing the same issue (#42156 and #42229) have been completely ignored, and they have "auto-closed" themselves and disappeared from the page. I need assistance with a problem with my GO2PRO SE, which might not be too difficult to solve, if customer service actually decides to assist me with it.. Please respond to the ticket. Thanks.
My Ticket is 41766