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Anybody know the best way to actually get a response to your ticket?

When I was first considering purchasing a geek out V2/v2+ I opened a ticket with some questions and got a prompt reply. That doesen't seem to be happening anymore for at least some people. Is there an e-mail address or phone number that's been working for people?


Ticket 39730 in case any staff sees this.


Hello Jarek:


Could you also check Ticket #42239 and respond to it...  Two earlier tickets addressing the same issue (#42156 and #42229) have been completely ignored, and they have "auto-closed" themselves and disappeared from the page. I need assistance with a problem with my GO2PRO SE, which might not be too difficult to solve, if customer service actually decides to assist me with it.. Please respond to the ticket. Thanks.


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Anyone know how to get a refund for all of this? I spent over $10,000+ and haven't received ANYTHING yet. No answers to any of my tickets either.

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Hi Matt,


I sent you several emails asking you to update my account with LH labs to reflect the purchases that I made a few years ago. 


I backed the Pulse Tube HPA, in addition to ACX-I #4 and ACX-1 #5 modules. Since I backed the infinity, I am also due to receive a free tube cap upgrade.


Thank you for your support!


Regards,


Mark Weissberger


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Hi Keith, I am getting freezed out by LH Labs just like everyone else. 

How about min, ticket #41934

 

 How about mine ticket #41934

We just fixed the ticket system and there are many old tickets stuck there and we will clean it out very fast. Would you like to give us the ticket number here?


https://support.lhlabs.com/helpdesk/tickets/42065 And several more that aren't showing anymore in your system for whatever reason Bottom line: still waiting for my de device

My Ticket is 41766

same here....promise after promise and still nothing....

filed a new ticket two days ago and unsurprisingly...nothing.


disgraceful is probably the most civilized word for it.

My V2+ been in 'Technician Queue' for 35 days with no response to 2 emails. Strongly suggest now at this time not to purchase from LH Labs. I also have pre-paid for the Geek-Wave ~3 yrs ago now and concerned. Quick response when you want to buy something, but customer support horrible.

Hi guys, we're actually working on hiring a new CS agent --- we just have to finalize the details. That should speed up the response time for a lot of these tickets. I'll check these tickets and see if anything can be done with them before Matt gets to them. 


Sorry for the delay again everyone. 


- Jarek

Have you had any replies to any of your emails Mark?

Any luck Mark?

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