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Anybody know the best way to actually get a response to your ticket?

When I was first considering purchasing a geek out V2/v2+ I opened a ticket with some questions and got a prompt reply. That doesen't seem to be happening anymore for at least some people. Is there an e-mail address or phone number that's been working for people?

Ticket 39730 in case any staff sees this.

My Ticket is 41766

Hello Jarek:

Could you also check Ticket #42239 and respond to it...  Two earlier tickets addressing the same issue (#42156 and #42229) have been completely ignored, and they have "auto-closed" themselves and disappeared from the page. I need assistance with a problem with my GO2PRO SE, which might not be too difficult to solve, if customer service actually decides to assist me with it.. Please respond to the ticket. Thanks.

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Hi guys, we're actually working on hiring a new CS agent --- we just have to finalize the details. That should speed up the response time for a lot of these tickets. I'll check these tickets and see if anything can be done with them before Matt gets to them. 

Sorry for the delay again everyone. 

- Jarek

 How about mine ticket #41934

How about min, ticket #41934 And several more that aren't showing anymore in your system for whatever reason Bottom line: still waiting for my de device

We just fixed the ticket system and there are many old tickets stuck there and we will clean it out very fast. Would you like to give us the ticket number here?

same here....promise after promise and still nothing....

filed a new ticket two days ago and unsurprisingly...nothing.

disgraceful is probably the most civilized word for it.

Hi Keith, I am getting freezed out by LH Labs just like everyone else. 

Any luck Mark?

Have you had any replies to any of your emails Mark?

Hi Matt,

I sent you several emails asking you to update my account with LH labs to reflect the purchases that I made a few years ago. 

I backed the Pulse Tube HPA, in addition to ACX-I #4 and ACX-1 #5 modules. Since I backed the infinity, I am also due to receive a free tube cap upgrade.

Thank you for your support!


Mark Weissberger

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 Hi Josh, this is Matt from the Technical Support Team. I apologize for your previous experience and for the delay with the shipments of your units. the final batch of Pulse boards are expected soon and we will be posting another update regarding WAVE and Source very soon. If you would like to personally reach out to me, I can be contacted at

Thank you once again for your time and patience! Great news coming up! (:

Your best bet at a refund is initiating a class action law suit. LH Labs are completely ignoring its customers.


Anyone know how to get a refund for all of this? I spent over $10,000+ and haven't received ANYTHING yet. No answers to any of my tickets either.

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