I ordered a Wave, but I don't know where I can see my order on the LH website. There are 2 separate logins, 1 for the main site and another for support. Why is this so? Very confusing to me. Anyways, I'd like to see that my order is accounted for on your end.
@Monish I replied back to your ticket. Thanks.
@Clipdin We just communicated back to every single BigCommerce ticket we could find in our system. Please check your email for details. Thanks!
I've submitted three tickets because my Geek Wave order does not show up also. I've heard nothing! So much for this "better communication" bullshit. Nothing has changed here.
The only thing they understand is when you hit them in the wallet. Go to amazon, find all their products leave 1 star reviews. Leave terrible reviews and feedback on EVERY web presence they have. Teach them a lesson.
ive had a ticket open for 9 months and ive been dodged and dived at every single turn its horrible way to treat a customer who just wants clear dialogue
the lack of support is extremely frustrating can anyone give me larry's email?
My order is also not showing up. And there is nowhere on the bigcommerce site to leave a support ticket.
Im still waiting on my Pulse Infinity as well and no one seems to be even answering tickets anymore! At this point I'd really just like someone to refund my money you've had for over two years now!
When can I expect the shipment of my Geek Source. I see the status is in the fulfillment que where it has been for the past several months. I would just like to get some indication when they will be shipped as I have noted that you have shown the prototype at several audio shows.
Thank you for the link! I can finally see that LH Labs does have my order in their system and it's correctly configured.
@ Bruce Roller
Thanks for including that URL above. LH Labs' site doesn't make it easy to find where to log in to one's online account with them. Appreciate the link!