Hello , interested to know if customer support is always so poor ? Reported a dead geek pulse in excess of two weeks ago and i am still waiting for a response regards returning the unit for repair. It is out of warranty and obviously the cost of repair and transport will have to be born by myself a uk geek owner. I also own an lps supply which in reality i have no way of checking if it is functioning properly, Having owned some the big uk companies higher end equipment i do find it odd that lh labs support is frankly so poor,
Hi John and Josh. I'm sorry to hear the following. We have been working very hard on these two specific projects for countless nights and we are SOO close to completing them. They are very complex yet so very cool. You will definitely be impressed with both the build quality and functionality of the units! I personally got to play around and test the Source and im pleased to say that, that is one heck of a player. It has a great UI and very easy to use. Also loved the capability to navigate and change music within the Source from the Web. This was not easy to do but we got that going. We couldn't be any happier and excited to get this product rolling! You should expect some updates from Larry regarding this soon (:
Thank you for your continued time, we really do appreciate it!!!
Eh... Just got a mail telling me they closed my ticket...
I asked for support 5 months ago and got one reply (after 2 months) from someone called Kevin asking me what the problem was witch i clearly stated when opening the ticket.
Thanks for nothing!
Hi Roger, I saw this case and brought it to email with you. Please respond to my email when you have to chance so we can get this all sorted out.
Thank you for your time and understanding!
Matt L - your activity is the first sign of life I have seen on this forum from LH for some time - It would be great if someone from LH labs could just outline what is going to happen in the future without any of the normal weasel worded BS - I am owed a pulse infinity and a preamp - if its all over and nothing is coming just have the decency to tell us - the ticket system is clearly dead
My ticket is 90 days old with no response.
I'd like the new firmware, too.
It would be the decent thing for LH labs to admit they are crooks or boofheads ( or both) just announce it was all over so we could put this behind us forever - it is bad enough to be ripped off but being tortured for years after is a bit much
Still waiting 4-5 years after spending over $1000 on product. Wow I feel victimised and a little stupid for backing a company like this. This is the first time I've been suckered in by a company and it won't happen again.
Auckland New Zealand