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Vi Dac Tube - scheduled delivery date and progress?

Dear LHLABS,


I have not heard any news for quite some time. Would be great with an update.


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Yeah, I guess part of me has written LH Labs off.  

I was one of those poor Pono player users.  Works great, but the product is now about as orphaned as they get!

I like the idea of the Onkyo because it can stream from Wifi and decodes MQA.  




I think you may be on to something Brent. 


I just think it is a shame that so many people are so unhappy. I can wait...but the long wait zaps enthusiasm which I finds leads me looking elsewhere. I too may move on to other things given the agonizingly slow rate of production. Although I am waiting for a Wave player, I picked up an Onkyo DP-X1a - sounds great and does all I need it to with an android OS. The Wave player seemed like a great idea at the beginning of the campaign...now, the market is replete with options and the Wave player will have to be superlative to compete in a space which is getting saturated. Could it be better than the Onkyo...sure but by how much and even enough to matter?

Makes sense.  I am in electronics design and manufacturing, and sometimes when something like casework is "non manufacturable" or at least really difficult, a design update can capture 99% of the look and feel and improve it quite a lot.  So much so, that I wonder if there isn't something else at work here.

I'm wondering if this is more about cashflow than a difficult case?

Aesthetics are fine and all, but there are other things which are important - more important to me: Sound quality, reliability, capability, options (inputs/outputs)...a fancy case is nice but really, as long as this has been going on, why bother? Definitely not my preference (and the idea of polished chrome - bleck) - I would rather have a regular box that I can place in a rack to decode my music and preferably, one upon which I might be able to stack another component if, and only if, I am so inclined. Like many, I just want resolution.


I have multiple products which do not show up on big commerce. Then there was the google document spreadsheet which was supposed to have all of our info on it...the indiegogo perks, the separate direct bills - all of which render this entire experience confusing at best and an example of what not to do at worst. My Big Commerce ticket from Aug 10 remains open. 


At ay rate, lesson learned (fool me once, shame on you, fool me twice...)


Hopefully everyone here finds some resolution.  

Indeed.  I have a high end DAC right now that does well, but thought this might be a nice upgrade.  

I agree that they went for a look and didn't consider manufacturability and they are suffering for it (and so for us).  At this point, I am not counting on getting the DAC, and am at peace with it.  BUt if they do ship it, I think the original design would be an actual collectable.

We all speak for ourselves. You happily waiting for 3 years is speaking for yourself too. I was really happy with the look, but honestly no case should take that long to figure out. Maybe not mill it from one block, but use different pieces to screw together, and still maintain the awesome look. I don't know. Clearly after 3 years the current solution doesn't work. Larry is a smart man, and he should have the resources. Since the first idea the DAC market has changed a lot. We will always need DAC for home, but using the case as a crutch may have been OK for a year but not for 2 with no end in sight.

I don't want my dac in a plain jane box.  "Not worth it" is a relative term, and I am happy to wait for the product I bid on.  I want both first rate sound and something that looks awesome, too.  

You speak only for yourself on this one.

How about LHL just upgrade the ones who paid for chip upgrades to the latest one? Also the chassis looks cool but seriously who cares? It's not worth the super long wait not matter how it looks. Just give it to us in a regular box and we can just transfer to the new chassis ourselves when ready.

Not for nothing, but the Chip accounts for only about 1/3 of the sound.  I am as frustrated as the rest of you, but honestly stop the histrionics.


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Hi amazing Lhlab, I had decided. After some thoughts I realize no point having an outdated dac for me. Reselling then will be impossible. As such, Pls Dont manufacture and deliver my vi tube set to me. You can save ur time to server other customers of yours and save yourself some lead time. The money that I had paid for pls go donate to charity on my behalf. Kindly check on my account and work on my request. You may disagree to give full sum for charity and tat is up to u. I just want my money put to good use as donation to the needy. You should know what is the least u need to do for the right thing in this donation. Thanks very much for Accommodating my complaints. Am signing outta this nightmare. Will be sending u an email on this as well. Cheers Kriz tan
If you manage to login into marketplace.lhlabs.com (worked for me), check that your address under order status/order details matches the one in your address book, in my case it doesn't so I'll have to file a ticket... in the meantime, just about to receive the new Chord Hugo 2...

amazing things happen in lhlabs again, now we need to go another big commerce site to login and check our profile and shipping address, know what when i try logging there? it doesn't work, i file a ticket, total 3 open tickets with zero responses from this amazing company. 


my oppo 205 with 9038 dac chip on the way as i type, stupid vi dac tube with 9018 dac chip might not even serve any value at all in resale market


simply amazing haha


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Seems that the unique chassis design has caused more issues than it might be worth.

Had LH selected a standard box chassis we would've had our DAC VI Tubes a while ago. I wouldn't have minded a temporary chassis to be honest.


A run rate of 15 a month means it will take over 10 months to fulfill the outstanding 154 units assuming no failures.


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We posted a Q&A update. Unfortunately, not much in the way of new news. We changed our chassis vendor 3 times. Larry is working on hard on getting a ramped up production going on the chassis, but due to simple manufacturing economics, it may be very difficult. We'll see. He's going in for another vendor meeting tomorrow so hopefully we'll have more details soon. We also added new pictures to the update as well. 


https://support.lhlabs.com/solution/articles/13000038065-vi-dac-q-a-1

Thanks, Jarek.

Please double check to make sure it is a schedule that you can actually achieve, regardless of how "bad" the news may seem at the time of publishing it.  More empty promises will only reduce an already low level of credibility.  I know at this point, I will have a hard time believing any promises by LH Labs at this moment because of multiple promises made and a failure to follow through or even really notify.





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