I'm having the same problem. My pulse fi was working with WIN10, and a while back it just stopped playing music. I have tried everything. I have a ticket open for over 4 weeks with no response. UGH!!!
I have the same problem - When I originally donated to Geek Pulse in Fe 2014 I paid $100.00 via PayPal for the opportunity to buy a Pulse for $350.00- when I received the invoice I was told to pay the $350.00 (which I did) and that I could use the original $100.00 at a later date. Now I want a refund as I don't need anything else.
I opened a support ticket on Dec 4th 2016 and it was closed without an answer 13 days later. Yeh I know I'm dumb for paying the full price but that will be the last thing I buy from LH and I hope my Geek Pulse keeps working.
Refund request from PayPal must be done before 180 days after order. This is of no value as ugrades, developments and delays is far beyond a year or more.
Your money may be lost if seller refuse to make refund.
Lets hope that LH-Labs behave serious in this context.
so how does someone expedite or contact anyone? I have a 4 day old request.
This does smell like impending bankruptcy to me. I have mailed in a request for help on a dead V2, and have got absolutely nothing back on LH Lab's "Ticket Support" system. Nothing. Just auto responses. The company does not provide an email address, or a customer service phone number. This is unacceptable for any business. I will also inform the publications which reviewed LH Lab's products about my experience, so that they can warn their readers about LH's dysfunctional customer service.
9 days in on my ticket and no response. The V2+ finally arrived but died within 1 day. And I have $3000 worth of useless shit, geek wave that's never going to come, still with them. There has to be a way to recover it...
I'm having the same issue with my Pulse Xfi and have also gotten no response to my support ticket (17 days waiting). My Pulse worked for about a year. I waited over three years to get it.