I have a defective Geek Pulse and I have been waiting a week to get an RMA. Why is this taking so long. No one responds to my support ticket?
Going on 6 weeks for a V2 issue.
I have been waiting for more than 3 months. 94 days to be exact
5 weeks and still waiting for a response. Too bad customer service and build quality isn't up to the level of the sound quality :(
Well I just discovered that I can't connect via Windows. Drivers don't see Pulse. I have a second newer Pulse and I can connect just fine so it's not a computer/user error. So here are my problems so far:
So LHLabs is throwing in the towel on product support? What is one to make of this? Are they going out of business?
I am beginning to wonder if the basic Geek Pulse is fundamentally flawed (firmware, hardware)? Is this a broken design from the beginning?
Right now my Geek Pulse has dead RCA outputs, wildly inaccurate volume control (even after power cycle), and frequent audio dropouts. I could probably fix the RCA problem if its a wiring problem but I am hesitant if LHLabs will honor their warranty and actually fix my Geek Pulse?
Lots of question marks???
Has anyone attempted a phone call or are actual voice communication verboten?
Great job LHLABs, give yourself a big pat on your shoulder. Thank you for keeping us waiting for who knows how long. Amazing support!
Tomorrow marks 2 months since ticket merged and assigned to Manny with no response. And I used to look forward to my Geek Wave :-(
Similar case here, 2 weeks, and still counting, ever since the RMA team took over.
Problem: USB connection can no longer be detected. And was hoping to get things fixed before receiving the Source.
I sent my LPS for repair 4 months ago. No news since. Wouldn't be surprised if this company went belly up soon.
I waited five weeks to get a RMA number for a defective SPDIF on an Infinity.
Ultimately I made contact with Larry who expedited things.